Issue :

After changing the FTP credentials, the user is unable to log in to the FTP location. It just keeps asking for username/password. The domain is managed by Plesk control panel.

Solution :

Some permissions might have been screwed while changing the credentials.

To set the permissions so that the user can access the FTP location:

1 .Delete file .Security from the domain directory:

2. Reconfigure the domain settings:
“plesk_binwebsrvmng.exe”—reconfigure-vhost—vhost-name=domain name

3.Check permissions for the domain. Click the Domains shortcut in the navigation panel. Select the check box corresponding to the domain name you want to perform permissions check on. Click Check permissions.

IMPORTANT: All custom permissions will be lost if you repair permissions via Plesk Panel. They should be restored manually.

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