June 2009 - Page 5 of 11 - InstaCarma Outsourced Web Hosting Support

Lost root password

by Aromal Rajagopal | Jun 13, 2009 | Quick fixes, Technical | 0 comments

Issue : Root password is lost and cannot log in to SSH/WHM to reset it. Fix : You can reset the password by logging into the single user mode Booting in single mode from GRUB: – Reboot the system and wait for the GRUB screen to appear – Highlight the...

Adding custom directories when a new account is created

by Aromal Rajagopal | Jun 13, 2009 | Quick fixes, Technical | 0 comments

Issue : Besides the default files and folders, some additional custom directories(say ‘images’) are required. Solution : If the account is being created by a reseller then add the directory name (images) to his /cpanel3-skel/ If the account is being...

Source compilation of a software (Apache) and the MAKE Process

by Aromal Rajagopal | Jun 11, 2009 | Articles and tutorials, Technical | 0 comments

Source compilation of a software package is something which we at InstaCarma need to do on a regular basis as part of our Server Management services for the Web hosting industry. Here is an overview of the process. The need for source compilation The first question...

Cannot send emails via Roundcube

by Aromal Rajagopal | Jun 11, 2009 | Quick fixes, Technical | 0 comments

Issue : Problem sending email via roundcube on a server with : Centos 4 i386 11.24.4-STABLE_35075 Fix : Try the following : vi /usr/local/cpanel/base/3rdparty/roundcube/config/main.inc.php and change $rcmail_config[‘smtp_user’] = ‘%u’; to...

Security Issue : Apache info being displayed on non-existent pages

by Aromal Rajagopal | Jun 11, 2009 | Quick fixes, Technical | 0 comments

Issue : When an user tries to access a non-existent page or when a new account is created and no index page is uploaded then the following information can be viewed : Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1...