May 2009 - Page 3 of 6 - InstaCarma Outsourced Web Hosting Support

Authentication failure in PostgreSQL

by Aromal Rajagopal | May 15, 2009 | Quick fixes, Technical | 0 comments

If you are seeing the following error in the cPanel error log (/usr/local/cpanel/logs/error_log) while creating a postgreSQL database from cPanel, you need to reset the password of postgres user from WHM >> SQL Services >> Postgres Config as given in the...

[Plesk] File manger error

by Aromal Rajagopal | May 14, 2009 | Quick fixes, Technical | 0 comments

Issue : “Unable to change directory to /httpdocs/: Invalid file name.” Fix : If you are getting the above error while navigating the directory structure using Plesk FileManager option, it means there is a file in the directory which is using some special...

Blank Screen in Webmail (Horde)

by Aromal Rajagopal | May 14, 2009 | Quick fixes, Technical | 0 comments

Issue : Horde webmail screen of a domain is displaying a blank screen. Cause : May be due to recent PHP upgrade. You may find the following entries in error log (/etc/httpd/logs/error_log) ================ PHP Fatal error: require_once() [function.require]: Failed...

Live Chat Support

by Aromal Rajagopal | May 14, 2009 | Management | 0 comments

We at InstaCarma provide LiveChat support to many of our web-hosting clients. There are certain things that needs to be taken care of while handling live support chat . One of the main advantages of LiveChat is that it adds that personal touch to the website which...

Kloxo – The new name for LxAdmin

by Aromal Rajagopal | May 13, 2009 | Articles and tutorials, Technical | 0 comments

Many of us are already using LxAdmin on various client servers. Did you notice a small change in their control panel? Yes, there is a small change in its name. It’s now known as Kloxo.. I did try to dig wordnet to see if there is any meaning for this this word...