With 16 years of stellar experience in providing consummate outsourced technical support, we are in pole position to utilize our years of amassed knowledge to help you with all your IT technical support outsourcing requirements.
Keep pace with the fast-moving world with Faster Time to Market with our Cloud & DevOps Solutions. Avail customizable end-to-end DevOps Services with an expert Cloud Consultancy to thrive in this highly combustible business world.
THE WAY TO SUCCESS
Instacarma’s key differentiator is VisionCarma which is 100% process and SLA driven web-based workforce/vendor management system that monitors productivity and helps you manage operations of your internal or support team from a single platform. This centralized system gives you a holistic and streamlined view with transparent live support information. VisionCarma helps you plan, forecast, schedule, and track workers for better alignment and productivity. This excellent cloud-based solution offers diverse tools and interactive visual aids to help you keep in touch with your technical team via chat or email at any given point of the day.
Client Portal – Dashboard
Sneak peak view of the current activity of your team.
- Who’s in presently in shift with the option to chat & email the tech
- See the tickets currently handled by the team
- How many tickets have been handled on the present shift
- Ticket & response Time Trends for the month
- Performance Indices of your team member and much more
Client Portal – Team Information
Get to know your team better.
The team information page shows information on your team members, their technical level and their individual ticket statistics for the month. Apart from this you can also see the performance indices of your team member and, the ticket & response time trends of the team for the current month.
Client Portal – Quality Information
Track the Quality and SLA statistic of your team
The Quality Index dashboard in Client portal gives information on the individual performance of the team members, their quality check reports performance indices and SLA compliances. With this, you get to understand your team performance better and, can guidethem in the right direction.
15316 tickets resolved and 10674 chats handled in 30days flat!
The total average tickets + chats resolvedby our tech teams for 5 different clients. During an activity tacking place for 1 month, we were able to solve a total of 15316 tickets and 10674 chats! Now, that is an achievement that speaks for itself.
DevOps Tech Team to the app rescue!
Our DevOps tech team handles complex issues while ensuring that the Rails application by our client are up and running in to time. All graphs have been pulled out Process Management software-VisionCarma.