The client is ranked among the world’s top web hosting, VPS hosting, and dedicated server hosting provider since 1998 had a requirement to automate their hosting platform and business processes. The application built for them served as a platform to effectively manage/service
- Customers for web hosting, vps and cloud hosting
- Backend Servers, datacenters and network/hardware inventory
- Staff, Customer Support and 24×7 ops
- Revenue & Billing
- Reseller and Affiliate Partners & channels
The client chose InstaCarma as their development partner for this extensive and complex system due to our expertise, know-how and years of experience in servicing hosting companies and datacenters. The domain experience played a critical factor in building the right solution to fit their business processes and increase their operational efficiency multi-fold. It was also built under an extremely flexible and scalable model to be able to expand as the business grows.
Client – Hosting Company
Man hours spent – 20000 + hours
- Automated order process for Cpanel, SolusVM, Virtuozzo & Onapp orders with provisioning within 5 minutes and fraud check handled through Maxmind.
- An-end-to-end integration of the support management platform with Kayako Support Suite
- Domain management with Enom/Tucows integration for auto-renewal
- Complete Billing platform – Auto-Invoicing, Payment reminder, Credit handling, Auth.net/Paypal integration, Automated account suspension & termination
- End-to-end backend operations management – Servers, Dacenters, IP blocks & assignment, Hardware & Network inventory.
- Staff management & scheduling
- Automation of first level Security & Network audits clubbed with network, bandwidth & server monitoring.
- Marketing management for Campaigns, Coupons and new offers.
- Affiliates and Reseller Management
- Management Reports for Revenue Trends, Profitability, Cancellations, Product based performance as well as numerous other performance metrics.
- Finally an end-to-end customer portal to streamline all interaction and communication with their 15000+ active customer base.