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The importance of Portal Management

by Aromal Rajagopal | Sep 29, 2014 | HostGems | 0 comments

Customer on boarding is a delicate process. Your objective should be to make this process as smooth as possible for the customer. 1. Avoid long, complicated sign-up forms This is a major detractor for prospective customers. Most of the customers prefer instant,...

The importance of Infrastructure Management

by Aromal Rajagopal | Sep 29, 2014 | Blog, HostGems | 0 comments

Proper management and maintenance of IT Infrastructure resources is necessary to run your business smooth and fast. This includes data center, network and storage management to name a few. You have a responsibility to ensure the reliability of services and ensure zero...

All about Support Management

by Aromal Rajagopal | Sep 29, 2014 | HostGems | 0 comments

Your hosting business thrives on word of mouth regarding your support. Almost every web hosting business has presence on social networking sites like Facebook or Twitter. Poor support results in bad reputation which adversely affects your business. So it is of...

The importance of Customer Relationship Management

by Aromal Rajagopal | Aug 18, 2014 | HostGems | 0 comments

The success of any business depends on two vital aspects: sticking to commitments and managing relationships. While the former depends on technical deliverables, the latter is how well you relate to your clients and associates. This requires professionalism...

How to create an All-star team? Tips on Staff Management

by Aromal Rajagopal | Jul 28, 2014 | Blog, HostGems | 0 comments

So you’ve just got a new job as a manager. Congratulations! Or, maybe you’ve just been given the task of pulling a new team together. What a challenge! Either way, whether your team exists already or it’s your responsibility to create it, what do you...