It is critical for the success of a majority of hosting and data center companies to avail affordable and efficient outsourced technical support services. These companies required the services of a technical support provider in order to field the issues from their clients in order of their priority. With a suitable technical support provider, is a hosting services provider able to earn the reputation of providing quality customer support. Web hosting companies therefore, usually follow the practice of outsourcing technical support offered online to their end customers for them to enjoy a high responsiveness and minimized down time.
When your hosting company has the perfect technical support partner on board, it becomes easy for you to manage all the client conversations and resolve all the client queries and concerns in a systematic and satisfactory manner. When it comes to assessing the technical support needs of your hosting business, you are surrounded by multiple options. You may either want to keep it all in-house or you may outsource it entirely. Deciding whether or not to outsource also has a direct impact on your customers and your business.
The first thing you need to decide about what exactly for, does your business need a technical support. If you are into hosting business, your company needs technical support to provide it to your hosting clients. In addition to this, there are also some companies that need technical support as an integral part of their internal operations. This may require them to field issues from their employees rather than the customers in order to ensure smooth management of their IT operations.
Technical Support for a web hosting company can range all the way from a simple ticketing system to a full-fledged support system depending upon the kind of services you need to offer to your end customers, your business size as well as your future growth plans. If you just need to run the support for your own business, no full-fledged system may be required. But if you’ve got to support your numerous customers, this definitely needs an entire support system.
Hosted vs. On-Premise Technical Support – which one to opt for
Once you’ve decided about to what extent you’re going to support your customers, you need to decide whether it is more feasible to have the hosted option or have it on premise. While the on-premise option holds you responsible for everything from the security to maintenance to making any required customization, opting for the hosted support puts this onus on your technical support partners. Offered online, the hosted support can be accessed from any part of the world. In addition to this, a hosted system keeps you aligned to the latest updates.
Outsourcing Technical Support
Technical support is one of the most critical factors responsible to establish your brand image in the market. So, making the choice of your technical support partner is not easy. With the perfect hosting technical support partners on board, it becomes easy for your hosting business to offer uninterrupted support to your hosting customers. In such a case, it’s a great idea to outsource the entire support operations of your hosting business. Outsourcing does not only give you access to the domain experts and specialists for handling your support queries in the best way possible but it also spares you the hassle of investing in the required infrastructure for example – buying or renting the required software. Specially, in case your business does not have the required infrastructure and resources to be able to offer 24*7 expert technical support, the best thing you can reward your hosting business with is an outsourced technical support. So, now, you will be able to offer 24*7 expert technical support without taking the hassle of setting up the infrastructure or recruitment of the resources to fulfill this need.
How to select the best Outsourcing Technical Support Partner
Among a plethora of outsourcing technical support service providers, it is not an easy job to decide which one would be the best-fit to partner with your organization. The selection process requires you to make multiple decisions along the way. A majority of hosting companies outsource their online technical support along with the rest of the hosting support as well. This makes it easy for them to on board industry experts to handle their support process. A perfect provider would be able to offer the technical support offered by experts through telephone, live chat and emails seamlessly. They would be able to take care of all the aspects of technical support ranging from server management to virtual assistance and assistance by software developers and Linux developers. They should be able to offer support primarily in English language.
InstaCarma has been consistently offering 24*7*365 support for its partner hosting businesses for over 13 years now. With our friendly and expert support professionals, we help our clients reduce their overhead expenses. We specialize at providing hosting technical support seamlessly across live chat, emails and phone calls round the clock. Our quality services ensure high responsiveness, speed of service delivery and zero down time for your end customers, keeping your brand image intact.