March 2009 - InstaCarma Outsourced Web Hosting Support

Methodology of training your support techs

by Aromal Rajagopal | Mar 29, 2009 | Management, Popular Posts | 0 comments

The Article Companies have to ensure that their trainees assimilate lessons fast and imbibe them deeply. A long training phase results in a lot of revenue loss, and an incomplete understanding of lessons will result in the trainee having to spend a lot of time...

Mysql Version Mismatch in cPanel and Backend(Shell)

by Aromal Rajagopal | Mar 28, 2009 | Quick fixes, Technical | 0 comments

Issue: cPanel says that the version of MySQL is 4.1.20. However, when I check the version within Shell it tells me I’m running MySQL-5.0. Why is cPanel not reporting the correct version? Fix: Steps: * just remove the file at...

Shared memory error

by Aromal Rajagopal | Mar 24, 2009 | Quick fixes, Technical | 0 comments

Issue: Here are the logs from from the log file when apache stopped working. ################################## [Tue Apr 28 05:01:30 2009] [warn] pid file /usr/local/apache/logs/httpd.pid overwritten — Unclean shutdown of previous Apache run? [Tue Apr 28...

How to find the MySQL slow queries?

by Aromal Rajagopal | Mar 21, 2009 | Quick fixes, Technical | 0 comments

MySQL can log the queries which are taking longer than X seconds . This feauture is disabled by default. If you want to enable this option, proceed with the following steps:- 1) Login to the server via ssh. 2) Open the file /etc/my.cnf and put the following entries:-...

Moodle security fix released

by Aromal Rajagopal | Mar 21, 2009 | Quick fixes, Technical | 0 comments

Moodle 1.9.5 and Moodle 1.8.9 – update has been released to patch some security issues. Four serious security vulnerabilities (1 critical, 3 major) have been discovered and fixed recently. There are no reported exploits yet, and they do not affect all sites,...