training Archives - InstaCarma Outsourced Web Hosting Support

InstaCarma hires new Manager of English Language Training and Communications.

by Aromal Rajagopal | Jun 10, 2009 | Company Updates | 0 comments

We would like to extend a very warm welcome to Mr.Basil Jacobs, who recently joined our company as Manager of English Language Training and Communications. Basil’s responsibilities at our organization include: – Heading training programs to sharpen English...

Handling an abusive customer – A skill in itself!

by Aromal Rajagopal | Jun 10, 2009 | Management | 0 comments

InstaCarma has been providing technical support to the web-hosting industry for over 6 years now. If you have ever been working in the support department (phone,email,chat etc) then more often than not , you might have come across an abusive customer at some point....

Live Chat Support

by Aromal Rajagopal | May 14, 2009 | Management | 0 comments

We at InstaCarma provide LiveChat support to many of our web-hosting clients. There are certain things that needs to be taken care of while handling live support chat . One of the main advantages of LiveChat is that it adds that personal touch to the website which...

Methodology of training your support techs

by Aromal Rajagopal | Mar 29, 2009 | Management, Popular Posts | 0 comments

The Article Companies have to ensure that their trainees assimilate lessons fast and imbibe them deeply. A long training phase results in a lot of revenue loss, and an incomplete understanding of lessons will result in the trainee having to spend a lot of time...