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All Entries Tagged With: "WHM"
Preventing users from adding a particular domain
Issue : Users should not be able to add a particular domain ( say domain.com ) as an add-on domain or a parked domain. Fix : This can be easily accomplished on a cPanel server by the following steps : 1. Add the domain ( domain.com ) to the file /usr/local/cpanel/etc/commondomains 2. Then, ensure that [...]
Resetting the bandwidth for a single account
Issue : Bandwidth for a single account needs to be reset to ’0′ during the month. Solution : Follow these steps: 1. Ssh in to your server. 2. cd /var/cpanel/bandwidth.cache/ 3. vi domainname.com 4. Delete the numbers in that file and retype 0 instead of the number. 5. Save and quit. Now, if you check [...]
Disabled features still visible!
Issue : Certain features were disabled in WHM. However, they are still visible in cPanel. So, clients can still click on it and then they see that the feature has been disabled. This sends the wrong message to the client. If the option isn’t visible, it cannot be misinterpreted. Solution : The features were disabled [...]
Reseller can’t add users!
Issue: An account was created with ‘Reseller’ privileges. However, after logging into the account, there is no option to add users! Fix: After creating a reseller user via “Create a new account” in WHM, you have to do the following : -> Go to “Reseller Center” section in the server WHM. -> Select the user [...]
Fantastico is not installed at the default location
Issue : Fantastico is not installed at the default location /usr/local/cpanel/3rdparty/fantastico. Either move the Fantastico directory from it’s current location to /usr/local/cpanel/3rdparty/fantastico OR enable ioncube loaders in WHM -> Tweak settings. root@server [~]# cp -p /usr/local/cpanel/3rdparty/etc/php.ini /var/cpanel/3rdparty/etc/php.ini cp: cannot create regular file `/var/cpanel/3rdparty/etc/php.ini’: No such file or directory Solution : 1. Try updating cPanel to [...]
Virus Detected; File not Uploaded!
Issue : While trying to upload .swf files to the server , the following cPanel message appeared : cpanel Virus Detected; File not Uploaded! (No such file or directory) Scanning the file with Anti-Virus said that it is clean. Fix : Clamav might be causing the problem. If you have root access to the server [...]
Error: has exceeded the max emails per hour allowed. Message discarded.
Issue : While sending out mails during a mail campaign , the following error occurred : has exceeded the max emails per hour (300) allowed. Message discarded. Fix : If you are using a cPanel/WHM server, 1.Log into WHM 2. Go to Main >> Server Configuration >> Tweak Settings 3. You will see an option [...]
Lost root password
Issue : Root password is lost and cannot log in to SSH/WHM to reset it. Fix : You can reset the password by logging into the single user mode Booting in single mode from GRUB: – Reboot the system and wait for the GRUB screen to appear – Highlight the kernel version you’re currently using [...]
Security Issue : Apache info being displayed on non-existent pages
Issue : When an user tries to access a non-existent page or when a new account is created and no index page is uploaded then the following information can be viewed : Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.8 Server at domain.com Port 80 Fix : Disable the Server Signature via WHM >> Main [...]
Disabling open_basedir and mod_security for a specific domain
Issue : Mod_security and open_basedir needs to be disabled for a specific domain but they are enabled in the server configuration. Solution : To disable mod_security , just get into the .htaccess file for the domain and put the following code in it : SecFilterEngine Off SecFilterScanPOST Off To disable open_basedir , add the following [...]
Custom Name Servers
Recently , we came across several queries regarding custom name server setup. Please follow the following procedure for configuring custom name servers. Let us know if you still face any issues. Note: This is applicable for cPanel servers only. 1. Login to WHM as root 2. Select “Basic cPanel/WHM Setup ” from the left menu. [...]
WHM transfer gives bad file descriptor error
During a transfer from WHM you may run into the following error: Connecting to Remote Server Failed: Unable to connect to IP.ADDRESS:22: Bad file descriptor This error appears when the server where the copy is running on is unable to connect to the remote server through SSH. The most common reason is firewall blocking outgoing [...]
