Issue :

A MySQL database was created and still does exist but it is not being listed in the Plesk interface.

Solution :

This usually happens when the database is not created via Plesk. Instead, it might have been created via SSH.

To get around this, there are two ways :

1. This is the simpler of the two.

Just take a dump of the database.

mysqldump -u <username> -p <password> databasename > databasename.sql

Drop the database.

mysql -u <username> -p <password>
drop database <databasename>

Create the database via Plesk.
Plesk Control Panel >> Domains >> Mysql Database >> Add Database

Restore the database.

mysql databasename < databasename.sql

2. Another method is a bit complex one and is advised for expert users only.

After taking a backup of the current psa database, you will have to edit it from the backend and add the database details in the database table manually.

Setting up Catch-all

First, log in to the Plesk Control Panel. Then click on the name of the domain you wish to add the e-mail address to. This will load the domain’s settings page. Now click on the mail icon, followed by the Preferences tab on the following page.
To setup catch-all, select Catch to address and enter the e-mail address of the account in the field provided.Click OK.

The change is instant and all unknown e-mails will now be forwarded to the chosen account as soon as they come in.

Setting up Auto responder

First, log in to the Plesk Control Panel and click on the name of the domain you wish to add the Auto responder . This will load the domain’s settings page. Now click on the mail icon, then select the specific email id.
To set up an Auto responder, select Auto responder and enter the necessary information in the field provided. Click OK.

That is it!

Following are the steps to install an SSL certificate in Plesk :

1. Download the Primary, Intermediate and Root certificate files.
2. Log in to the Plesk Control Panel.
3. Select ‘Domains’ from the left menu.
4. Click on the domain name for which the certificate has been created for.
5. Click on the ‘Certificates’ menu item.
6. There is a button in the middle of the page labeled ‘Browse’. Click ‘Browse’ >> navigate to the location of the saved Primary Certificate (your_domain_name.crt) >> Select it >> Click ‘Send File’. This will upload and install the certificate against the corresponding Private Key.
7. The certificate will now appear in the list of certificates at the bottom of the page.
8. Click on the particular certificate in the list.
9. Look for the box labeled ‘CA Certificate’. You need to paste both the Intermediate Certificate and Trusted Root Certificate in this box.
10. Click the ‘Send Text’ button.
11. Now click ‘Up Level’ until you get to the top level and choose ‘Setup’.
12. At the top of the page, change the ‘SSL Certificate’ drop-down menu to the certificate you have just installed.
13. Click the ‘Server’ item from the left menu.
14. Click on the ‘Service Management’ menu item.
15. Restart the Web Server to activate the certificate.

Error :

Following error occurs when File Manager for a domain is accessed via Plesk control panel:

0: C:\\Program Files\\SWsoft\\Plesk\\admin\\htdocs\\filemanager\\filemanager.php:672 psaerror(string “FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (SERVER_NAME\\username): (1331) Logon failure: account currently disabled.”

Fix :

The user needs to be enabled using the Computer Management console or the command line.

Go to Computer Management >> Local Users and Groups >> Users >> Find the user that is disabled >> Right click >> Properties >> General tab >> Uncheck ‘Account is disabled’ check box >> Click OK.

This should resolve the issue.

Issue :

Domain does not exist error message occurs when accessing the web directories of a domain in Plesk.

The following error message is displayed in ‘Web Directories’ when accessing it from the domain management section :

WebServerManager::getWebDirs() failed: websrvmng failed: Site domain.com doesn’t exist

———————————Debug Info———————————————-
0: C:\\Program Files\\SWsoft\\Plesk\\admin\\htdocs\\domains\\webdirs\\webdirs.php:48 psaerror(string “WebServerManager::getWebDirs() failed: websrvmng failed: Site domain.com doesn’t exist”)

Solution :

The error message means that domain.com is either absent or not configured in IIS. The site needs to be configured using the following commands:

“plesk_bin\websrvmng.exe”—remove-vhost—vhost-name=domain.com
“plesk_bin\websrvmng.exe”—reconfigure-vhost –vhost-name=domain.com

Issue :

File Manager failed to open in Win 6 .

Solution :

This issue is usually resolved by the following steps:

Right click My computer >> manage >> user and groups
Open the specific user >> properties >> uncheck ‘the account is disable’
Reset the user password (It will change the particular domain’s ftp password as well).

Now you should be able to get into the File Manager.

However, the above steps will cause a change in password. If it is required that the password should NOT be changed then the following steps will help you get around that:

You will have to check the password in the plesk database and replicate the same in the back-end.

In this case, plesk saved the details in the following way:

The database name : psa.mdb
The table name : Hosting
Column : Ftp_user , Ftp_pwd

1.Check the ftp user for that domain through the web hosting settings in plesk.
2.Search the user in the Psa.mdb > Hosting table > Ftp_user and find the corresponding password for that user .
3.Update the same password via back- end i.e Right click the ‘My computer’ >> Manage >> User and groups >> Open the specific user >> Properties >> Reset password

Note :

Before changing any entries in the DB, you should take a backup .
Before editing the entries in the DB, check and confirm twice.

Issue :

While attempting to re-configure a domain or sub-domain in IIS using the websrvmng.exe plesk tool, following errors occurred.

For a domain:

“plesk_bin\websrvmng.exe”—reconfigure-vhost—vhost-name=ail.ru
The system cannot find the file specified. (COM Error 80070002)

For a sub domain:

“plesk_bin\websrvmng.exe”—update-subdomain—vhost-name=domain.com—subdomain=sub
The system cannot find the file specified. (COM Error 80070002) at configSubdomain(sub.domain.com)

Cause :

Some of the default folders were missing in the (sub) domain root folder.

Solution :

The missing folders need to be restoried using the Plesk re-configurator. This feature checks files permissions + restores missing folders + creates missing system users for the (sub) domain. It can be executed via command line as follows:

reconfigurator.exe /check-permissions=domain.com

Or using the Plesk Panel.

Plesk >> Domains >> domain.com. Check the problematic domain and click ‘Check permissions’.

This should eliminate the source and the command should run properly. For a sub-domain, the parent domain needs to be checked.

The following steps are required to add custom NS entries in Plesk.

1. Register the child name servers with your registrar and point them to the specific IP address.

ns1.domainname —-> server shared ip
ns2.domainname—-> server shared ip

2. Unfortunately, plesk has a limitation in managing the client’s private name servers. So, after registering your private name servers with the registrar, follow these steps :

By default, plesk will create DNS entries for a domain with the server’s default name servers. So, you will have to edit the DNS settings of the main domain as well as the domains registered with your new private name servers to eliminate the default name server configuration from its DNS zone and add the new custom one.

1. Log in to the client control panel.
2. Click on the domain name in the domain list to correct the DNS settings with the newly registered one.
3. Click on “DNS Settings” icon.
4. Select the check box besides the lines,
NS ns1-win.default.com
NS ns2-win.default.com
5. Click to remove and click “OK” to confirm.
6. Now, select “Add Record”.
7. Select “NS” from the first drop down.
8. Paste (your custom name server name) in the third column leaving the second text field as such.
9. Click “OK”
10. Repeat the same procedure to add ns2.domainname.

Issue:

Login to domain.com via FTP fails for all users. The following error message is displayed:
Cannot log in, home directory inaccessible

Cause:

There could be several reasons:

1. This might happen if the hostname is longer than 15 characters.
2. Domain resolves to a different IP than the one which has been configured in Plesk.
3. FTP server configuration is broken.

Solution:

1. To change the host name right-click the My Computer icon, choose Properties. Select Computer Name tab then click Change button. Specify the computer name as desired and click OK. When done, restart your computer.

2. Please check if domain.com resolves to the same IP it has been configured for in Plesk.

3. If the name of your server is shorter than 15 characters and domain resolves to the proper IP it could mean that something is broken in the FTP configuration.

You should follow these steps to fix the issue:

Repair permissions of the home folders of the problematic domains. It can be done using the Control Panel.

Plesk >> Domains >> Mark problem domain >> Click on Check permissions

Re-configure FTP using Plesk command line tool ftpmng.exe as follows:

“plesk_bin\ftpmng.exe”—remove-vhost—vhost-name=yourdomain.com
“plesk_bin\ftpmng.exe”—reconfigure-vhost—vhost-name=yourdomain.com

Note : Check and verify if you have domains on dedicated IPs

Issue :

After changing the FTP credentials, the user is unable to log in to the FTP location. It just keeps asking for username/password. The domain is managed by Plesk control panel.

Solution :

Some permissions might have been screwed while changing the credentials.

To set the permissions so that the user can access the FTP location:

1 .Delete file .Security from the domain directory:

2. Reconfigure the domain settings:
“plesk_bin\websrvmng.exe”—reconfigure-vhost—vhost-name=domain name

3.Check permissions for the domain. Click the Domains shortcut in the navigation panel. Select the check box corresponding to the domain name you want to perform permissions check on. Click Check permissions.

IMPORTANT: All custom permissions will be lost if you repair permissions via Plesk Panel. They should be restored manually.

Issue :

The domain name needs to be changed without having to recreate the account or losing any data.

Solution :

Just go to Plesk >> Domain >> Old Domain name >> Domain Administrator >> New Domain name

The page is quite self explanatory. This accomplish the task.

Error :

Unable to remove domains: Problems occurred while removing domains: Delete database user failed: Login failed for SQL Server login ’sa’. The password for this login has expired.

Fix :

1. Log in to the server
2. Go to Start >> Programs > Microsoft SQL Server > SQL Management Studio Express > Login using Windows authentication.
3. Go To Databases > Logins > Sa ( right Click ) > Properties
4. Here ,uncheck the Enforce Password Expiry option >> Save the changes

This should fix the issue!

Issue :

“Unable to change directory to /httpdocs/: Invalid file name.”

Fix :

If you are getting the above error while navigating the directory structure using Plesk FileManager option, it means there is a file in the directory which is using some special character (eg. &, ‘, [ , ] ) in its file name .

You can easily fix this by renaming the file name.

Irrespective of the password reminder available on the login screen, we can use the following methods to retrieve plesk Admin Password.

For Linux:

#cat /etc/psa/.psa.shadow

This will provide the  current admin password in an un-encrypted form.

For Windows:

If we have  RDP (Remote Desktop Protocol ) access to the windows  server, we can use the plesksrvclient.exe utility located in %plesk_bin% folder to set up a new password or retrieve the old one.

We can retrieve the current password by running this utility with:

“%plesk_bin%plesksrvclient” -get

We can also set new admin password by running the following command:

“%plesk_bin%plesksrvclient” -set true

Issue :

Web Users for a domain added in plesk control panel can be accessed as ” http://domain.com/~webuser/ “  but adding a webuser for first time for a domain may throw an  error as ” File does not exist: /var/www/vhosts/domain.com/httpdocs/~webuser ”

Cause :

Plesk doesn’t make required entries related to a webuser automatically in the Apache configuration file.

Solution :
1) Add the following entry in the  Apache configuration file.
UserDir /var/www/vhosts/domain.com/web_users
(PS: Make sure that you are replacing only domain name with the exact domain in question. Don’t replace web_users with webuser name in Apache conf. file.
Avoid editing the original Apache conf. file for the domain (/var/www/vhosts/domain.com/conf/httpd.include). Instead you may create vhost.conf file (/var/www/vhosts/domain.com/conf/vhost.conf) and add above entries in order to avoid any misconfiguration.)
2) Run the following  command in order to update the changes made above.
/usr/local/psa/admin/sbin/websrvmng –reconfigure-vhost –vhost-name=domain.com
3) Restart Apache

After  carrying out the  above steps you should be able to access WebUser through a browser. Now if you are getting Permission Denied error then make sure that you have uploaded one index file for the web user through webuser’s FTP account. The document root for the webuser’s is  :
/var/www/vhosts/domain.com/web_users/webuser .
While logging in through FTP , by default, webuser will be having  access to this directory only.