Issue :

After uploading the file via File Manager, it says, File 100% Uploaded.
However, the file is not there when viewing the folder.

Fix :

One cause for this can be ClamAV Anti-Virus.
If you have ClamAV installed then un-install it and see if the problem persists.

Error :

Following error occurs when File Manager for a domain is accessed via Plesk control panel:

0: C:\\Program Files\\SWsoft\\Plesk\\admin\\htdocs\\filemanager\\filemanager.php:672 psaerror(string “FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (SERVER_NAME\\username): (1331) Logon failure: account currently disabled.”

Fix :

The user needs to be enabled using the Computer Management console or the command line.

Go to Computer Management >> Local Users and Groups >> Users >> Find the user that is disabled >> Right click >> Properties >> General tab >> Uncheck ‘Account is disabled’ check box >> Click OK.

This should resolve the issue.

Issue :

File Manager failed to open in Win 6 .

Solution :

This issue is usually resolved by the following steps:

Right click My computer >> manage >> user and groups
Open the specific user >> properties >> uncheck ‘the account is disable’
Reset the user password (It will change the particular domain’s ftp password as well).

Now you should be able to get into the File Manager.

However, the above steps will cause a change in password. If it is required that the password should NOT be changed then the following steps will help you get around that:

You will have to check the password in the plesk database and replicate the same in the back-end.

In this case, plesk saved the details in the following way:

The database name : psa.mdb
The table name : Hosting
Column : Ftp_user , Ftp_pwd

1.Check the ftp user for that domain through the web hosting settings in plesk.
2.Search the user in the Psa.mdb > Hosting table > Ftp_user and find the corresponding password for that user .
3.Update the same password via back- end i.e Right click the ‘My computer’ >> Manage >> User and groups >> Open the specific user >> Properties >> Reset password

Note :

Before changing any entries in the DB, you should take a backup .
Before editing the entries in the DB, check and confirm twice.

Issue :

A 5 MB file cannot be uploaded via cPanel’s File Manager even though there is a custom php.ini in place with upload_max_filesize and post_max_size set to 10 MB.

Solution :

To alter the maximum file size for files uploaded via cPanel’s File Manager, you must use the following Tweak Setting in WHM:

WHM >> Tweak Settings >> System
The maximum file size in MB allowed for upload through cPanel File manager. Use “unlimited” for unlimited

Note: upload_max_filesize and post_max_size in php.ini are different.