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All Entries Tagged With: "email"
Unable to load featurelist ‘default’: Permission denied
Issue : The following error occurs while trying to login to any webmail client : Internal Server Error Unable to load featurelist ‘default’: Permission denied Fix : 1. Log in to the server via SSH as ‘root’. 2. Open the file /etc/cpupdate.conf and make sure CPANEL=manual. 3. Run /scripts/upcp –force This should fix the issue!
535 Incorrect authentication data
Error : 2008-08-02 11:18:23 fixed_login authenticator failed for (localhost) [127.0.0.1]:54412 I=[127.0.0.1]:25: 535 Incorrect authentication data Permissions for /etc/passwd and /etcshadow are fine. /scripts/eximup –force did not help either. Solution : There can be multiple reasons for this. First, check whether the folder ‘etc’ located at /home/”username”/etc/ has the ownership username:mail . If not, then correct [...]
Email accounts not accessible from main account
Issue : All email accounts were accessible via the main email account for that domain but now they aren’t. Fix : E-mail access from the main account to individual e-mail accounts is provided by symbolic links (symlinks) within the cPanel user account’s mail directory which link to the directory of each individual e-mail account. To [...]
Automating creation of large number of email accounts
Issue : Large number of email accounts need to be created. It is tedious to do that one by one. Is there a way to batch this job? Solution : Simply create a list (excel or csv) for the mailboxes with the address, password and quota information. Then you can use the “Mail / Import [...]
Plesk:Setting up Catch-all and Auto responder
Setting up Catch-all First, log in to the Plesk Control Panel. Then click on the name of the domain you wish to add the e-mail address to. This will load the domain’s settings page. Now click on the mail icon, followed by the Preferences tab on the following page. To setup catch-all, select Catch to [...]
Mailing list : Address not found
Issue : When accessing any option in a particular mailing list, it comes up with an “Address not found” Page load error and the url is redirected to “mail.servername/” Fix : The following steps can help you get around this problem : 1. Change the working directory to /usr/local/cpanel/3rdparty/bin/ 2. Run the following command : [...]
Accessing all email accounts
Issue : How to check and open the emails in all email accounts on a domain ? PS. It is a cPanel/WHM server. Solution : This can be achieved in the following way : – Login to Horde as the cPanel user (not as a webmail user). – Go to the Mail section of Horde. [...]
Webmail not working after password change
Issue : Webmail for an email account stopped working after the password was changed. It said ‘password updated successfully’ but when trying to login again via webmail, following error occurred : invalid username or password Mail quota and disk space usage for the email account is fine. Fix : Try running the cPanel script — [...]
Main email account causing problems
Issue : The mailbox for the default email account seems to have no quota. It fills up to the point that it shuts down the FTP service(can’t upload files) and the disk usage for the account goes berserk. Solution : The issue can be resolved by setting your main account to discard email. This can [...]
535 Incorrect authentication data
Issue : While trying to send email, following error occurs in Horde/Squirrelmail : 535 Incorrect authentication data Fix: This usually occurs when the option “Allow mail account authentication using the password of the domain owner’s account” in WHM -> Server Configuration -> Tweak Settings is enabled. Webmail logs you in but attempts to use the [...]
Email forwarding based on time/day
Issue : Need to forward emails based on the time of day and day of the week. For example: If an email arrives in between 8:00am and 5:00pm , it should be forwarded to abc@domain.com . If it comes in between 5:01pm and 7:59am , it should be forwarded to xyz@domain.com. And to take this [...]
How to redirect webmail.domain.tld to domain.tld/webmail
Issue : webmail.domain.tld does not work. Fix : 1. Create an ‘A’ record for the sub-domain ‘webmail’ in the DNS zone file. It should look like : domain.com. IN A XX.XX.XXX.XXX localhost.domain.com. IN A 127.0.0.1 domain.com. IN MX 0 domain.com. mail IN CNAME domain.com. www IN CNAME domain.com. ftp IN A XX.XX.XXX.XXX cpanel IN XX.XX.XXX.XXX [...]
Script to auto-delete emails older than a year
Issue : Emails older than a year need to be deleted automatically. Solution : You can use ‘find’ against the standard mail folders : find -P /home/*/mail/*/*/cur -mtime ‘+365′ find -P /home/*/mail/*/*/new -mtime ‘+365′ Note : 365 is the number of days in a year. You can change this number as per your requirement. This [...]
Error: has exceeded the max emails per hour allowed. Message discarded.
Issue : While sending out mails during a mail campaign , the following error occurred : has exceeded the max emails per hour (300) allowed. Message discarded. Fix : If you are using a cPanel/WHM server, 1.Log into WHM 2. Go to Main >> Server Configuration >> Tweak Settings 3. You will see an option [...]
Handling an abusive customer – A skill in itself!
InstaCarma has been providing technical support to the web-hosting industry for over 6 years now. If you have ever been working in the support department (phone,email,chat etc) then more often than not , you might have come across an abusive customer at some point. How would you deal with such a situation ? Yell back [...]
