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All Entries Tagged With: "cPanel"
Unable to load featurelist ‘default’: Permission denied
Issue : The following error occurs while trying to login to any webmail client : Internal Server Error Unable to load featurelist ‘default’: Permission denied Fix : 1. Log in to the server via SSH as ‘root’. 2. Open the file /etc/cpupdate.conf and make sure CPANEL=manual. 3. Run /scripts/upcp –force This should fix the issue!
cPanel default page after IP migration
Issue : After the migration of IPs between two servers, sites are coming up with the default cPanel page. Solution : This can be due to an IP mismatch. Make sure that the DNS records and the Apache VirtualHost for the domains are configured on the same IP. Check the IP in “WHM >> Show [...]
Changing the holding page for apache
Issue : When accessing the IP, it brings up the apache/cPanel success page instead of the website. Solution : If it is a shared IP then apache serves that generic page which is the default. You can manually change that by editing /usr/local/apache/htdocs OR In newer versions of cPanel, you can do that via WHM [...]
How to resolve multiple problems due to permission issues
Sometimes, permissions might get screwed server wide resulting in various problems for different users. Here are some steps to reset the permissions. /scripts/checkbsdgroups — Checks and repairs proftpd ownership on FreeBSD. /scripts/chownpublichtmls — Change ownership of all users web space to them, which is useful for converting to suexec. Files owned by nobody are deleted. [...]
535 Incorrect authentication data
Error : 2008-08-02 11:18:23 fixed_login authenticator failed for (localhost) [127.0.0.1]:54412 I=[127.0.0.1]:25: 535 Incorrect authentication data Permissions for /etc/passwd and /etcshadow are fine. /scripts/eximup –force did not help either. Solution : There can be multiple reasons for this. First, check whether the folder ‘etc’ located at /home/”username”/etc/ has the ownership username:mail . If not, then correct [...]
Images directory created by default
Issue : On creating a new account, the directory ‘images’ is already created by default. Double checked that it is not set up that way in the cPanel skeleton file. Solution : The could happen if FrontPage Extensions are enabled. To prevent the images directory from being created, ensure that FrontPage Extensions are not enabled [...]
Pointing a sub-domain to folder outside public_html
Issue : When you create a sub-domain, cPanel points it to the corresponding folder under public_html by default. How to point it to a folder outside the public_html? Solution : This cannot be done via cPanel/WHM but can be achieved if you have ‘root’ SSH access to the server. 1. Open the apache configuration file [...]
Email accounts not accessible from main account
Issue : All email accounts were accessible via the main email account for that domain but now they aren’t. Fix : E-mail access from the main account to individual e-mail accounts is provided by symbolic links (symlinks) within the cPanel user account’s mail directory which link to the directory of each individual e-mail account. To [...]
Automating creation of large number of email accounts
Issue : Large number of email accounts need to be created. It is tedious to do that one by one. Is there a way to batch this job? Solution : Simply create a list (excel or csv) for the mailboxes with the address, password and quota information. Then you can use the “Mail / Import [...]
MySQL:Got a packet bigger than ‘max_allowed_packet’ bytes
Issue : While trying to restore a database through phpmyadmin, following error occurs: #1153 – Got a packet bigger than ‘max_allowed_packet’ bytes Solution : This error occurs if the packet size is more than the default value OR the value defined in the my.cnf file. my.cnf might be blank on a cPanel server by default. [...]
Addon/Parked/Sub domains not listed in cPanel
Issue : Several add-on,parked,sub-domains under a domain exist on the server but they are not listed in cPanel. Changing themes did not resolve the issue either. Fix : This can be fixed by deleting the .cpanel directory for the user. Once that is done, re-login to cPanel and you should be able to view everything. [...]
Upload failed despite having custom php.ini
Issue : A 5 MB file cannot be uploaded via cPanel’s File Manager even though there is a custom php.ini in place with upload_max_filesize and post_max_size set to 10 MB. Solution : To alter the maximum file size for files uploaded via cPanel’s File Manager, you must use the following Tweak Setting in WHM: WHM [...]
Accessing all email accounts
Issue : How to check and open the emails in all email accounts on a domain ? PS. It is a cPanel/WHM server. Solution : This can be achieved in the following way : – Login to Horde as the cPanel user (not as a webmail user). – Go to the Mail section of Horde. [...]
Database backup generates an empty file
Issue : After downloading a database backup through cPanel (Download a MySQL database back-up) , the tar file generated is empty! Solution : This usually happens when you are logged in to cPanel with the root/reseller password. Log in with the user password and then try to take a back-up. That should work.
Webmail not working after password change
Issue : Webmail for an email account stopped working after the password was changed. It said ‘password updated successfully’ but when trying to login again via webmail, following error occurred : invalid username or password Mail quota and disk space usage for the email account is fine. Fix : Try running the cPanel script — [...]
